Returns

SHOPTRACK23.COM OFFERS RETURNS UNDER THE CONDITIONS THAT THE REQUEST WAS MADE WITHIN 30 DAYS OF THE PURCHASE DATE AND THE ITEMS HAVE NOT BEEN DAMAGED, SOILED, WASHED, ALTERED OR WORN. ALL OF THE ORIGINAL LABELS AND TAGS MUST STILL BE ATTACHED AS WELL. 

PLEASE BE ADVISED THAT PURCHASES MADE ONLINE CANNOT BE RETURNED, EXCHANGED OR REFUNDED AT TRACK 23 STORES, AND VICE VERSA. IN ADDITION, ALL ITEMS MARKED AS "FINAL SALE" CANNOT BE EXCHANGED OR REFUNDED.

INITIATE A RETURN

TO BEGIN THE RETURN PROCESS, PLEASE SUBMIT AN EMAIL INCLUDING YOUR ORDER NUMBER AND THE PARTICULAR ITEM(S) FROM YOUR PURCHASE THAT YOU WOULD LIKE TO RETURN TO CONTACT@TRACK23.CO. 

ONE OF OUR REPRESENTATIVES WILL RESPOND TO YOUR REQUEST WITHIN 1-5 BUSINESS DAYS AND PROVIDE YOU WITH A RETURN SHIPPING LABEL THROUGH EMAIL, WHICH YOU CAN THEN PRINT AND STICK ON THE PACKAGE YOU RECEIVED INITIALLY OR ON ANY OTHER SAFE PACKAGING MATERIAL OF YOUR CHOICE.  PLEASE NOTE THAT WE ARE NOT RESPONSIBLE FOR LOST ITEMS, SO PLEASE RETAIN YOUR RETURN TRACKING NUMBER. THE COST OF RETURN SHIPPING ($7.99 USD) WILL BE DEDUCTED FROM YOUR REFUND AMOUNT.

AFTERWARDS, PLEASE DROP OFF THE RETURN PACKAGE AT YOUR NEAREST UPS, USPS OR FEDEX LOCATION AS SPECIFIED ON YOUR RETURN LABEL.  PLEASE CHECK YOUR RETURN LABEL CLOSELY TO SEE WHICH CARRIER YOU SHOULD DROP OFF THE PACKAGE TO.

UPON RECEIPT OF YOUR RETURNS, YOU WILL BE PROVIDED WITH AN EMAIL CONFIRMATION. THE REFUND AMOUNT WILL BE ISSUED TO THE SAME PAYMENT METHOD YOU USED FOR THE ORIGINAL PURCHASE, LESS THE COST OF RETURN SHIPPING ($7.99 USD). PLEASE ALLOW FOR APPROXIMATELY 1-5 BUSINESS DAYS AFTER RECEIPT OF YOUR ITEMS FOR YOUR REFUND TO BE PROCESSED. 

IF YOU ENCOUNTER ANY DIFFICULTIES, PLEASE CONTACT US AT CONTACT@TRACK23.CO. 

THANK YOU!